Frequently Asked Questions
Everything you need to know about shopping with Muse Official Store.
What shipping methods do you offer?
We offer standard and express worldwide shipping. Orders are typically processed within 1-2 business days, and tracking information is sent via email once your package departs our warehouse.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original, unused condition with all tags and packaging intact to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery progress.
Which payment methods are accepted?
Muse Official Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
Yes, all authentic Muse products come with a one-year limited warranty against manufacturing defects. Please contact our support team with your order number for assistance.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer service team.